UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
14 tips to win over your customers.
It is more important to know how to treat a person, but when that person will enjoy the services you can provide and be able to convey feelings of conformity is important.
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1.-Smile.
There is nothing better than being welcomed
with a good friendly smile.
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2.-Do not let them go upset.
Let them express their disagreements
and provide your solutions.
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3.-Invite them to try.
Encourage them to try new things, products, or services.
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4.-Share on social networks.
Post offers, important information and
answer the comments.
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5.-Take care of your image.
Having an orderly and clean workplace gives a
good impression to the client, thus providing confidence in you.
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6.-Create a reliability program.
Give discounts or gifts those
reliable and very frequent customers.
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7.-Follow up.
Keep as much contact with the customer as possible,
asking for your email and phone number.
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8.-Keep your word.
Whenever you come to make a promise
or illusion to the client, do it.
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9.-Exceeds the expectations.
Surprise them when they least expect it, give them things
or discounts without prior notice.
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10.-Speak clearly.
Put aside the technical and complicated language,
try to find an understandable and simple way
to make the customer understand you.
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11.-Find out what they want.
Pay attention to their wishes and opinions, in this way, you will be easier to provide you with something that suits your pleasures.
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12.- Offer new things.
Try to continue innovation. Give them thousands
of reasons to continue your service.
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13.-Create unforgettable experiences.
Focus on creating new sensations that make him loyal.
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14.-Provide excellent service
to the client.
Train your entire team to be kind and
can solve problems without difficulty.
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With this information provided, it is expected that they can understand the important points of dealing with a client, that they are trained to be able to provide an excellent quality service.
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No hay nada mejor, que ser recibido con una buena sonrisa amable.
Sonríe
No dejes que se vayan molestos.
Deja que expresen sus disconformidades y proporcionen sus soluciones.
Invítalos a probar.
Incítalos a probar cosas nuevas, productos o servicios.
Comparte en redes sociales.
Publica ofertas, información importante y contesta los comentarios.
Cuida tu imagen
Tener un lugar de trabajo ordenado y limpio da una buena impresión al cliente, brindando así una confianza en ti.
Crea un programa de fiabilidad.
Otorga descuentos o regalos a aquellos clientes confiables y muy frecuentes.
Da seguimiento.
Mantén el mayor contacto posible con el cliente, pidiéndole su correo electrónico y número telefónico.
Cumple con tu palabra.
Siempre que llegues a hacerle alguna promesa o ilusión al cliente, cumple.
Supera las expectativas impuestas.
Sorpréndelos cuando menos lo esperen, dale cosas o descuentos sin previo aviso.
Habla con claridad.
Deja de lado el lenguaje técnico y complicado, trata de encontrar una manera entendible y sencilla para hacer que el cliente pueda comprenderte.
Averigua que anhelan.
Pon atención a sus deseos y opiniones, de esta forma, te será mas fácil proporcionarle algo que se adecúe a sus gustos. ​​
Ofrece cosas nuevas
Procura continuar innovando. Dales miles de razones para que continúen con tu servicio
Crea experiencias inolvidables.
Céntrate en crear nuevas sensaciones que lo hagan leal.
Brinda un excelente servicio al cliente.
Capacita a todo tu equipo para que sean amables y puedan resolver problemas sin dificultad.
Con esta información brindada, se espera que puedan comprender los puntos importantes del trato con un cliente, que se capaciten para poder brindar un servicio de excelente calidad.